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CUSTOMER SERVICE

With years of experience supporting clients, our award-winning customer support team is well positioned to provide your clients with service they will enjoy. Our Genies have strong technical backgrounds, so they can provide your clients with great service, whether it’s a simple product, or a complex, global enterprise solution.

MULTI-LINGUAL SUPPORT

Our Genies can communicate well in English, French, Spanish, Arabic and many other languages. We are more than happy to make your clients’ wishes come true no matter what languages they communicate with, and whether it’s done via email, phone, or through an online ticketing system!

PROJECT MANAGEMENT

Our project management Genies develop and manage project plans including all project variables, estimated time frames, quality and quantity of resources required to successfully implement your project within the expected timeline, scope, and budget. Our key goal is ensuring your client satisfaction! Our project managers are certified and highly experienced.

TRAINING SERVICES

Our team of highly qualified and experienced trainers can happily provide training to you, your users, or your clients on any standard technology topic or on your solutions. We provide multi-lingual training capabilities for your different user types including group training, online training, instructional-style webinars, and classroom style training services.

TECHNICAL SUPPORT

Our technical support team works behind the scenes with your development and quality assurance teams to provide the right level of IT support services to your clients. We work with your technical teams to identify any client issues and make sure they are properly identified and resolved.

TRAINING DOCUMENTATION

If you plan on delivering the training yourself, or through a third party, our team can provide you with the proper documentation needed for such training sessions.

MULTIPLE TIME ZONES

Our services can be customized and are available in any North American and European time zones that your clients need IT support in. We are also about to start our Asia Pacific operation so the APAC time zone support will be available soon.

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