Gaurav holds a B.E. degree from Delhi College of Engineering and a PGDBA (Marketing) from Symbiosis. He has a rich experience of over 17 years in the ITES sector supporting Global Operations in NA, EU and APAC regions. He is a Certified Six Sigma Black Belt, Lean Management professional & an ISO Lead Auditor (9001:2008 – QMS), who worked as a Global Quality Head in his last assignment with Toluna (a global online market research company), where he was responsible for End to End Business Process and Quality for annual projects worth $120m. Later, before joining TechGenies, Gaurav worked as a Quality consultant with various leading Market Research companies and brands like Genpact.
Gaurav is passionate about:
- CLIENT SATISFACTION: Building long term associations with clients, by delivering quality services and value.
- OPERATIONS & QUALITY: Building robust Operations & Quality systems to deliver efficient & sustained results.
- PEOPLE MANAGEMENT: Building a great team, establishing strong people connect, Performance Mgmt., Coaching & Mentoring and Succession planning.
- CHALLENGING STATUS QUO: Continual Improvement, Change Mgmt. etc.
In his free time, he enjoys Photography, Cricket & Travelling.