Astrid Arpafo  

Country Manager – Cebu, Philippines

Astrid is a highly motivated business executive with over 15 years of professional management experience in the following areas:

  • Business Development & Client-Relationship Management – She has excellent client relations skills and is an expert in voice and non-voice campaign transactions.
  • Staff Training & Professional Development – She is equipped with the strengths and skills needed to develop teams, and she consistently fosters a healthy and productive work environment.
  • Instructional Design & Training – Whether it be a New Hire Orientation or Product Specific training, Astrid knows how to facilitate and coordinate all training needs, and she also has a track record of developing solid training teams.
  • Operations – Having worked in the BPO industry since 2003, and because she started from the agent position, Astrid has worked with all aspects of operations through the years – from KPI to Quality and Improvement.

Astrid’s over all work experience has exposed her to different types of challenges and has given her an opportunity to experience a vast number of departments in the call center world. Key areas of expertise in this domain include: Strategic Planning, Performance Management, Project Management, Leadership & Development, Budgeting, Forecasting, Capacity Planning, and Building Productive Business Relationships with Clients.


The differences between TechGenies and other choices for IT staffing are profound.

Higher quality, speed of delivery, and lower costs are just the beginning.

We look forward to hearing from you.